Shipping & Delivery Policy

FREE SHIPPING WORLDWIDE FOR ONLINE ORDERS

  • We understand the importance of receiving your goods when you expect them, especially if you have ordered something for a specific occasion and we use TNT and SF couriers to deliver goods from www.feinecashmere.com to all over the world.
  • Your Products will be delivered directly to your door by TNT or SF. They will make two attempts to deliver the package to you. If they are unable to deliver the package to you then it will be held at TNT or SF’s facility for 5 more days before being returned to the sender. Therefore, please follow your tracking number on the TNT or SF's website as soon as your order is shipped.
  • As soon as your order leaves our warehouse with TNT or SF, they are fully responsible for the packages. In addition, they are also held responsible for missing packages. For more information, please visit http://www.tnt.com or http://www.sf-express.com/cn/sc/
  • The goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items as we are not responsible for any damage to your goods during transit.

Customs & Duties

  • The pickup transport is already paid for, but if you live outside Hong Kong you might have to pay local customs and VAT.
  • Customs and import duties might be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, Feine Cashmere has no control over these charges. Customs policies and import duties vary widely from country to country so we cannot tell you what the cost will be.
  • If you are in doubt over these charges contact your local customs office for current charges prior to completing your order.

If you have any questions on our Shipping Policy and Procedures please email us at info@feinecashmere.com